Policies

Warranty

All our pre-owned watches come with a 15-month warranty, that covers the functionality of the watch. Damage caused by negligence and misuse, including and not limited to broken crystals, scratched cases and bracelets, ruined straps and buckles, broken components inside the watch that are deemed to be the result of an impact or abuse of any nature to the timepiece, are not covered by the warranty.

Returns & Exchanges

Tarrytown Jewelers offers a full 7 Day money back guarantee for purchases made with either cash, check or wire transfer. For purchases made with a Credit Card, the refund will be less the Credit Card Fees, where applicable. The 7 Day period is from the time of receipt of the item. In certain situations, this period will be extended within reason, but only with prior consent from Tarrytown Jewelers. Fees incurred to return items, including but not limited to; shipping, insurance and import duty – where applicable, are the responsibility of the buyer. Special orders and New items are final sales.

Shipping & Handling

Shipping Costs

Tarrytown Jewelers does not include shipping costs on the listed prices. Shipping costs are the responsibility of the buyer and will vary based on weight, value, and location.

Costs of returns, repairs, and warranty coverage are item specific. Terms are designated regarding the events leading up to the needed repair and time period from which the watch was purchased.

Shipping to the Continental USA

Tarrytown Jewelers ships using, UPS, FedEx, and USPS. We ship express overnight shipping on all watch orders. All shipments are fully insured against loss, theft, or damage during transit and all require an adult signature to complete the delivery. We do not ship over the weekend to avoid the package stalling in transit at a depot until Monday arrives. Special arrangements can be made for Sat. deliveries for an additional cost and may not be available in all areas.

Shipping to Outside the Continental USA

Tarrytown Jewelers ships most international packages using FedEx International. All shipments are fully insured against loss, theft, or damage during transit and all require an adult signature to complete the delivery. Arrival times vary based on location. Duty and or other fees associated with the buyer’s international shipment will be the buyer’s responsibility.

Shipping to a Non-Billing Address

Tarrytown Jewelers is required to ship to the billing address when a credit card is used. If the buyer must have a package shipped an alternate address, an alternate address needs to be filed with the buyer’s credit card company by calling the card company and adding the address before any shipment is made.

Shipping Within New York State

Tarrytown Jewelers is located in New York and required by law to collect sales tax on all deliveries within the state of New York. Sales tax or other fees on orders shipping anywhere outside of New York State are dependent on the destination and their applicable laws.

P.O. Boxes

Tarrytown Jewelers will deliver to P.O. Boxes when using the USPS is possible.

APO/FPB Military Addresses

Tarrytown Jewelers delivers to APO/FPO Military Addresses with details handled on a case-by-case basis.

Shipment Tracking

For insurance purposes, Tarrytown Jewelers is unable to divulge tracking numbers over the phone or through email. We are happy to update you on the shipment status and details relating a shipment whenever you like. Feel free to call +1 914-949-0481 and we will provide the most up to date status on your shipment.

Prices & Payment

Prices quoted on Tarrytownjewelers.com are discounted for payment by check, wire or cash. Payment by Credit Cards may incur additional fees to cover administrative costs and other associated charges. This charge will be applied on a sale by sale basis at our discretion, and as per our returns policy above, may not be refunded in the event of the return of the item. Tarrytown Jewelers accepts American Express (and other Major Credit Cards at our discretion), provided the watch is shipped to the US billing address, and for security purposes, we require a copy (fax or e-mail) of the front and back of the Card and a copy of the Card Holder’s Driving License.  We also require you to complete a CC authorization form. Alternatively, we accept cash, personal checks, or bank wires and we ship once funds have cleared. The only method of payment that we accept for transactions outside of the US is a wire transfer, and we ship once funds have cleared. Please note that any import duties that result from a transaction would be the responsibility of the purchaser. For Continental US sales we ship either with USPS Overnight or UPS, for International sales, we ship with FedEx and have insurance through a third party provider. New watches and special orders are non-refundable and may only be paid with check or wire transfer.

Brand Disclaimer

© Copyright 2019 Tarrytown Coin & Jewelry Exchange, Inc. All rights reserved. Tarrytown Coin & Jewelry Exchange, Inc. is not an authorized representative for any of the brands advertised on this site. Tarrytown Coin & Jewelry Exchange, Inc. is not affiliated with Rolex S.A., Rolex USA, or any of its subsidiaries. Tarrytown Coin & Jewelry Exchange, Inc. is an independent watch dealer and is not sponsored by, associated with and/or affiliated with Rolex, S.A. Tarrytown Coin & Jewelry Exchange, Inc. sells pre-owned Rolex watches and provides its own warranties on the watches it sells. Rolex, www.rolex.com, is under no obligation to warranty-service watches sold by Tarrytown Coin & Jewelry Exchange, Inc.. Rolex Datejust, Rolex Day Date President, Submariner, Presidential, Explorer, Sea Dweller, Super President, GMT Master, GMT, YachtMaster, Prince, Milgaus, MasterPiece, Air King, Cosmograph Daytona, and PearlMaster are all registered trademarks of the Rolex Corporation ( Rolex USA, Rolex S.A.).